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Cancellation Policy

Our quiet, remote location is an advantage while you are here, but it also makes it difficult for us to re-book rooms on short notice. Our policies are based on the timing of

Cabins & Suites Booking Policies
For Hot Tub Lake House policies click here.

Schedule of Payments

We require full payment for all reservations made within 21 days of arrival.

More than 21 days in advance, we collect 50% of the total stay to confirm the reservation and automatically charge the remaining 50% to the card on file on the 21st day prior to your arrival.††

Cancellations, Refunds & Rescheduling

Up to 21 days prior to arrival, you may cancel or reschedule.  For cancellations, your deposit will be refunded to the card on file less a $45.00 cancellation fee.

Within 21 days of arrival, all room sales are non-refundable.  You may reschedule to an earlier arrival date or postpone to a later date if you purchase the Ability to Postpone Option described below.

Ability to Postpone Option

For those whose plans may change or are concerned about winter weather, we offer the Ability to Postpone Option for an additional, non-refundable 10% of the room cost.  This allows you to postpone your arrival once, for any reason, as long as you notify us by phone before 12 PM on the arrival date.  You may purchase this Option when making the reservation or up until the date prior to your arrival that your reservation becomes non-refundable.

Hot Tub Lake House Booking Policies

Schedule of Payments

We require full payment for all reservations made within 30 days of arrival increasing to 60 days for high-season reservations staying from Memorial Day through mid-August.

More than 30 days in advance--60 days in advance for high-season reservations--, we collect 50% of the total stay to confirm the reservation and automatically charge the remaining 50% to the card on file on the 30th (60th) day prior to your arrival.††

Cancellations, Refunds & Rescheduling

Up to 30 days prior to arrival--60 days prior to arrival for high-season reservations from Memorial Day through mid-August--, you may cancel or reschedule.  For cancellations, your deposit will be refunded to the card on file less a $45.00 cancellation fee.

Within 30 days of arrival-- 60 days for high season --, all room sales are non-refundable.  You may reschedule to an earlier arrival date or postpone to a later date if you purchase the Ability to Postpone Option described below.

Ability to Postpone Option

For those whose plans may change or are concerned about winter weather, we offer the Ability to Postpone Option for an additional, non-refundable 18%** of the room cost.  This allows you to postpone your arrival once, for any reason, as long as you notify us by phone before 12 PM on the arrival date.  You may purchase this Option when making the reservation or up until the date prior to your arrival that your reservation becomes non-refundable.

** 25% for June to mid-August weekly reservations.

Policy Details and the Fine Print

††Non-Payment of 2nd Deposit. We will automatically attempt to charge the second payment to the card on file or an alternate card that you specify. If the transaction does not go through, we will contact you at the e-mail address on file and subsequently using the phone number on file to assist you in facilitating the second payment; however, if after making these attempts to contact you and the payment has not been received by the 6th day after the due date stated in your confirmation e-mail, we, without further notice to you, may treat your non-payment as a cancellation by you of your reservation, may sell the unit to another person, and may deal with the advance rental deposit as provided above in the applicable Cancellations, Refunds, and Rescheduling policy.

To cancel or reschedule, you must contact us by phone during normal business hours and receive a cancellation number.  If you cancel or reschedule by e-mail, do not assume we received your e-mail unless you receive an e-mail back from us.  We are not responsible for delays in cancellations or rescheduling caused by e-mail problems and e-mails received after hours are considered received on the next business day.

Refunds of Add-On Services. We refund massages, private dining, boat rentals, flowers, and ministerial services if cancelled 48 hours before the appointment time. Boat Rentals will also be refunded or rescheduled up to the time of departure due to inclement weather.

Early Departure. There are no refunds for early departure; however if you purchased the Ability to Postpone Option, we will hold on file the value of the remaining days of your stay for use anytime in the next three years. You must check out by 11:00 AM on your date of departure for that day to be covered.

If you use the Ability to Postpone Option, you will have to pay the fee a second time if you want the Option to apply to the new arrival date.  If you do not know your new arrival date, we place your deposit on file for up to three years until you can make that decision.  You may only purchase this Option twice per reservation.

Add-on Services not included with the Ability to Postpone. Massages, private dining, flowers, and ministerial services are not included in the Ability to Postpone Option since third party vendors provide these services.  You must cancel 48 hours in advance to receive a refund or reschedule.

All rescheduling is subject to availability and potential price adjustments for the day of the week, seasonal rates and special events; there are no refunds for rescheduling to a period with lower rates, however you may use any difference to purchase additional nights or items from our gift shop.

We issue refunds to the card(s) used to pay for the reservation.  All deposits placed on file will be forfeited if not used within three years.